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I spoke with her for a few minutes and was told they could give me a smoking room.

After a wait, a woman came and spoke with me. After speaking with the employee for a while, I asked for a supervisor. We were told by check in that they did not have a room for us. We arrived a little before 11:00 pm, unloaded our luggage and went to check in. We requested a non smoking room and let them know that we would drive in after work and arrive about 11:00pm. We received a phone call alerting us that we were invited to stay free at the Horseshoe Bossier City for Valentines night. I don't expect the Ritz Carlton given the price I paid, but when they charge $350/night on the weekends, I would expect more from a hotel from a service standpoint when it comes to the basics and ability to empathize with a guest. However, this hotel could be 5 stars despite the design for the price I paid only if the service oriented nature of the staff were to be improved. I know it's expensive to overhaul the design of the hotel that looks like the 90s with the bathrooms being significantly dated. Furthermore, they charge ~$20 resort fee every night, but the pool is closed and so it really just includes the internet which is generally free at a hotel advertising itself at this caliber.

Speaking of which, no housekeeping service was provided during my 3 night stay. I don't mind low floors and wasn't expecting much given the rate I booked. For a little under $100/night all in, it was a fine place to stay. I'm rating this on the basis that I received a great rate in the middle of the week which is significantly cheaper than on the weekends.

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